Last week, we experienced our first (and hopefully
last!) Smart Extruder blockage. Unfortunately, even after following the
steps on the MakerBot support website for clearing a clogged extruder, we were
unable to get filament to extrude. Contacted MakerBot Support directly
today and after working with customer service, determined the extruder should
be replaced. We’re hoping to have the replacement in hand by end of week.