3D Printer outage

Last week, we experienced our first (and hopefully last!) Smart Extruder blockage.  Unfortunately, even after following the steps on the MakerBot support website for clearing a clogged extruder, we were unable to get filament to extrude.  Contacted MakerBot Support directly today and after working with customer service, determined the extruder should be replaced.  We’re hoping to have the replacement in hand by end of week.