On Wednesday, we performed a firmware update as directed by the MakerBot desktop software. After successful update, we proceeded with printing a previously printed small object, just to test. The carriage had previously stopped at the top-left corner of the build plate. When the job was submitted, a grinding sound was heard and the carriage did not move. The printer started extruding plastic in the same corner, no movement, just a glob. No errors had been displayed up to this point. We stopped the job and when the printer attempted to move the carriage, the below popped up on-screen:
Turns out the belt had seemingly fallen off track (don't know why) and didn't look to be user serviceable. We called MakerBot Support (which was very easy and accessible) to help with this issue. After submitting the pictures below, MakerBot advised that the unit would need to be returned for service. Now awaiting arrival of the pre-paid shipping materials and will be sending off for repair....
No comments:
Post a Comment